Refund policy

At ZYYL, we want you to be completely satisfied with your purchase. We offer an exchange-only policy for eligible products and do not provide refunds for change of mind, incorrect size selection, or other personal preferences.

Please read the policy below carefully before placing your order.

1. Exchange Window

You may request an exchange within 7 days of receiving your order.

To be eligible for an exchange, the product must:

• Be unused and unworn.
• Be unwashed and free from any stains, odour, perfume or other marks.
• Have all original tags and labels attached.
• Be returned in its original packaging.
• Be in the same condition in which it was received.
• Be accompanied by the original order details/proof of purchase.

Products that do not meet these conditions may be rejected for exchange.

2. Size Exchange

We offer one size exchange for the same product, subject to availability.

For example, if you ordered a Medium and require a Large, you may request an exchange for the Large size.

Size exchanges are subject to availability of the requested size.

If the requested size is unavailable, we may offer an alternative solution at our discretion.

3. No Refunds for Change of Mind

ZYYL does not offer refunds for:

• Change of mind.
• Incorrect size selected by the customer.
• Difference in personal preference regarding colour, fit or style.
• Ordering multiple sizes and returning the unwanted size.
• Products that simply do not suit the customer's preferred fit or appearance.

Eligible products may be exchanged in accordance with this policy.

4. Exchange Charges

No charges for the exchange. 

No exchange charge will be applicable where the product received is defective, damaged, incorrect, or materially different from the product ordered.

5. Defective, Damaged or Incorrect Products

If you receive a product that is:

• Defective;
• Damaged during delivery;
• Incorrectly shipped; or
• Materially different from the product ordered or advertised,

please contact us within 48 hours of delivery with your order number and clear photographs/videos showing the issue.

After verification, ZYYL will arrange an appropriate resolution, which may include replacement, exchange or refund, as applicable.

We will not deny a statutory remedy merely because the order is otherwise subject to our exchange-only policy. Indian e-commerce rules specifically address defective, deficient, spurious or materially misrepresented goods.

6. Products Not Eligible for Exchange

The following products will generally not be eligible for exchange:

• Products that have been worn or washed.
• Products with removed, damaged or missing tags.
• Products with stains, odour, perfume or other signs of use.
• Products damaged after delivery due to customer handling.
• Products returned without prior approval from ZYYL.
• Products returned after the applicable exchange period.

7. How to Request an Exchange

To request an exchange, please contact us at:

Email: zyylofficial@gmail.com

whatsapp: +91 9310050542

Please include:

1. Order number
2. Product name
3. Size received
4. Size required
5. Reason for exchange
6. Photographs, if requested by our team

Once your request is reviewed and approved, we will provide the necessary instructions for the exchange.

8. Exchange Process

Once the returned product reaches us, it will undergo a quality inspection.

If the product satisfies the exchange conditions, the replacement product will be dispatched, subject to availability.

Please note that the exchange process may take additional time depending on pickup, inspection and delivery timelines.

9. Refunds

ZYYL does not provide refunds for eligible customer-initiated exchanges or returns.

Where a refund is legally required or is specifically approved by ZYYL due to a defective, damaged, incorrect or materially misrepresented product, the refund will be processed to the original payment method used for the purchase.

10. Cancellation

Orders may be cancelled only before they have been processed for dispatch.

Once an order has been dispatched, it cannot be cancelled and will be governed by this Exchange & Refund Policy.

11. Important Note on Colour & Fabric

Due to differences in lighting, photography, device screens and the natural characteristics of textile fabrics, the actual colour or texture of a product may appear slightly different from images displayed on the website.

Minor variations in colour or texture that do not materially affect the product will not be considered a defect.

12. Contact Us

For any exchange-related queries, please contact:

ZYYL APPARELS
Email: zyylofficial@gmail.com
whatsapp: +91 9310050542